Jeff Chamberlain

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It’s all about the customer. UX and Visual Design professional who combines creative, technical, interpersonal and managerial skills to identify, design and develop company's initiatives. Extensive background in synthesizing corporate, marketing and technology goals to optimizing user experience while enhancing brand strength. Expert at building dynamic consumer-facing web and mobile sites that best express the company’s vision. Proven leader and effective communicator who maintains great working relationships with colleagues, clients and other stakeholders.

It’s all about the process. Dive into the analytics and research to surface problems. Visualize the front-end solution while wireframing, sketching and white-boarding. Communicate clearly to design, development, marketing and project management teams. Create mockups, prototypes, move pixels, adjust CSS, and suggest code snippets to developers. Conduct user and A/B tests to refine solution. QA final customer solution. Repeat.


Senior UX Designer (contract)

Nordstrom | February 2019 - Present | Seattle, WA

Sole designer for Transportation Technology group within Supply Chain. Develop UI/UX for internal facing applications used by multiple business units.

Senior UX Designer (contract)

Amazon | February 2018 - January 2019 | Seattle, WA

Sole UX designer for Amazon Fuse, under Mobile Business Development, responsible for full customer activation journey and touchpoints. Through mobile carriers, Fuse enables customers worldwide to access Amazon products such as Prime, Prime Video, and Amazon Music Unlimited. Team with the Fuse product and development team, MBD marketing, and 3rd party integrators to deliver the best in-class customer experience. Create integration workflows, wires, high-fidelity mocks, and content (strings). Manage the email delivery platform and localization of all customer facing messaging. Work directly with Software Development Managers to create and enable scalable solutions for all systems and workflows. Main UX and design contact for Principal and Sr. Technical Project Managers, along with MBD WW Marketing.

Senior UX Designer (contract)

AT&T | March 2016 - January 2018 | Seattle, WA

Embedded consultant via AustinCSI. Visual/UX designer for AT& consumer facing website. Worked with multiple incubator teams designing and analyzing the user experience for customers wishing to purchase or modify products and plans. Work involved rolling out new responsive design and features, CATO compliance, accessibility, and integration of new corporate design standards and pattern library. Served as de facto creative director in dealings with third-party design firms.

Senior UX Designer (contract)

Alaska Airlines | October 2015 - March 2016 | Seattle, WA

Member of user experience team. Created new fully responsive customer-facing content pages. Designed corresponding module library to be used for publishing these new pages via internal CMS. Performed user tests and established guidelines and best practices for how internal teams will use these new pages. Worked with outside agencies in building new marketing microsites and initiatives for Teamed with internal visual design team in creation of new marketing driven templates.

Senior UX & Visual Designer (contract) | May 2015 - October 2015 | Seattle, WA

Brought on as the first in-house designer to consolidate the existing design aesthetic and improve all customer touch-points. Manage communication between internal groups to deliver outstanding creative solutions for marketing and technology driven initiatives. Establish guidelines, protocol and libraries of visual design elements that require customer interaction. Overhaul email program to bring up-to-date and comply with industry standards in terms of core templates, scalable messaging options and deliverability. Design UI and program workflow for fully responsive website.

Senior UX & Visual Designer (contract)

Filter Digital | March 2015 - May 2015 | Seattle, WA

Designer for digital creative agency.

Senior UX Designer

Prep Sportswear ( | May 2008 - Dec 2014 | Seattle, WA

Responsible for defining and maintaining a cohesive design and user experience for desktop and mobile platforms. Identified, designed and developed solutions for customer problems. Initiated and reported on user testing, customer behavior and site analytics. Spearheaded and managed communication between Marketing, Technology, Analytics, Corporate, Creative and Customer Service.

Instrumental in increasing overall company revenue 300%.

Increased conversion rate 30%, 64% and 233% on desktop, tablet and mobile respectively.

+ Lead project lifecycle from concept to production.
+ Familiarity with the technical considerations required when designing for multiple devices.
+ Created mockups, wireframes, user flows and specifications for all projects.
+ Point person for any customer-facing website issues.
+ Established and managed the A/B testing program (Optimizely and internal .Net framework).
+ Analyzed visitor engagement through monthly sessions.
+ Ran, reported, and analyzed user behavior with Crazy Egg heatmap and click tracking integration.

Senior Web Designer

Nordstrom, Inc. | 2006-2008 | Seattle, WA

Responsible for the design and production of the Designer Collection specialty website. Also designed for main site. Team member contributing to the creation of emails and other marketing deliverables. Collaborated with stakeholders to ensure consistent messaging across all channels and between the Designer Collection and Nordstrom sites. Worked closely with development, business and product teams.

Web Designer

Gap, Inc. | 2002-2005 | San Francisco, CA

Concept, design and production of the website. Created static and interactive design placements.

Expertise / Skills

+ UX  + UI  + Responsive design  + Analytics  + User Testing  + A/B Testing  + Research  + User-Centered Design  + Creative Direction  + Project Management  + Adobe Creative Suite  + Sketch  + Adobe XD  + OmniGraffle  + Axure  + Bootstrap  + ASP.NET MVC  + Visual Studio  + TortoiseHG  + GitHub


University of California, Davis

BS, Design

Minor, Art History

Varsity Baseball & Soccer